Your privacy matters to us. This policy explains exactly what personal data tk499 collects when you use our platform, how we use it, and the rights you hold over your own information.
📅Last updated: 1 January 2026
Overview
Introduction and Scope of This Policy
This Privacy Policy ("Policy") describes how tk499 ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data when you ("User", "Player") access or use the services available at tk499.ws and its associated subdomains. It applies to all registered players, visitors who browse without registering, and anyone who contacts us through any channel including email. By using the tk499 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.
tk499 is committed to handling your personal data responsibly, transparently, and securely. We collect only the information that is genuinely necessary to operate a safe, compliant, and enjoyable gaming platform for players across Bangladesh. This Policy is updated from time to time; the current version is always available at tk499.ws/privacy-policy. We encourage you to review it periodically to stay informed about how we protect your information.
Your Consent
By registering an account, making a deposit, or continuing to use the tk499 platform after this Policy has been updated, you consent to the collection and use of your information as described in this document. If you do not agree with any part of this Policy, you should discontinue your use of the platform and contact our support team to close your account.
Data We Collect
Categories of Personal Data We Collect
We collect personal data from you directly when you register, deposit, or contact us, and automatically when you use our platform. The following categories summarise what we collect and why.
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Identity Data
Full name, date of birth, national ID or passport number provided at registration or KYC verification.
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Financial Data
Deposit and withdrawal transaction records, payment method identifiers (bKash/Nagad wallet numbers), and account balances.
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Contact Data
Email address and mobile phone number provided during registration or when contacting support.
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Gameplay Data
Records of bets placed, games played, session durations, wager amounts, and game outcomes on your account.
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Technical Data
IP address, browser type, device identifiers, operating system, referring URLs, and session timestamps collected automatically.
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Communications Data
Content of messages you send to our support team, feedback submitted, and survey responses where provided.
Data Use
How We Use Your Personal Data
Purpose 1
Account Operation and Service Delivery
We use your identity and contact data to create and maintain your player account, process deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to respond to your support enquiries. Without this data, the core services of the platform cannot function. This processing is necessary for the performance of our contract with you.
Purpose 2
Identity Verification and Fraud Prevention
We process identity and financial data to conduct KYC (Know Your Customer) checks, verify your age and identity, detect and prevent fraud, money laundering, and other prohibited activities. This processing is both a legal obligation and a legitimate interest of tk499 as a responsible operator. Players who do not complete verification when requested may have their accounts restricted until the process is complete.
Purpose 3
Responsible Gaming Monitoring
We analyse gameplay data and session activity to identify patterns that may indicate problem gambling behaviour. This allows us to offer timely support, enforce deposit limits and self-exclusion requests, and fulfil our commitment to responsible gaming. This processing is carried out in the legitimate interest of player welfare and in compliance with our responsible gaming obligations.
Purpose 4
Platform Improvement and Analytics
We use anonymised and aggregated technical and gameplay data to understand how players use the platform, identify areas for improvement, optimise page performance, and develop new features. This data is analysed in aggregate form and cannot be used to identify individual players. The legal basis for this processing is our legitimate interest in improving the quality of the service we provide to all users.
Disclosure
How We Share Your Data
tk499 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share data only where it is strictly necessary for service delivery, legal compliance, or fraud prevention, as described below.
Category A
Payment Service Providers
We share transaction data with payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely for the purpose of executing deposits and withdrawals. These providers are bound by their own strict data protection and financial regulation obligations. We share only the minimum information necessary to complete each transaction and do not provide them with your full account or gameplay history.
Category B
Legal and Regulatory Obligations
We may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities when required to do so by applicable law, court order, or legitimate legal process. In such cases, we disclose only what is legally required and will, where permitted, notify you of such a disclosure. tk499 cooperates fully with investigations into suspected financial crimes including fraud and money laundering.
Category C
Game and Technology Partners
Our platform integrates game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These providers may receive limited technical session data (such as anonymised player session tokens) necessary for game functionality. They do not receive your name, payment details, or contact information. All third-party providers we work with are contractually required to implement appropriate data protection measures.
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We Never Sell Your Data
tk499 does not sell, license, or otherwise commercially exploit your personal data. We do not share your information with advertising networks, data brokers, social media platforms, or any other third party for commercial gain. Your data is used solely to operate, improve, and secure the tk499 platform for your benefit and that of all our players.
Cookies
Cookies and Tracking Technologies
tk499 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to gather anonymised usage statistics that help us improve the service. Below is a summary of the cookie types we use and how to control them.
Cookie Type 1
Essential Cookies
These cookies are strictly necessary for the platform to operate. They manage your login session, maintain your account authentication state, and enable core functions such as depositing, placing bets, and navigating between pages. Without essential cookies, the platform cannot function. They cannot be disabled and no consent is required for their use because they are technically indispensable.
Cookie Type 2
Analytics Cookies
We use anonymised analytics cookies to understand how players navigate the platform, which pages receive the most visits, and where users encounter difficulties. This data is collected and processed in aggregate form only — it cannot be used to identify you individually. You may opt out of analytics cookies by adjusting your browser settings to block third-party cookies. Opting out will not affect your ability to use the platform.
Your Rights
Your Rights Over Your Personal Data
As a user of the tk499 platform, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verifiable requests within a reasonable timeframe and at no charge for the first request in any 12-month period.
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Right of Access
You have the right to request a copy of the personal data tk499 holds about you, including details of how it is processed and with whom it is shared.
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Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
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Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records (for example, financial transaction records required for anti-money laundering compliance).
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Right to Data Portability
Where technically feasible, you have the right to receive a structured, commonly used, machine-readable copy of personal data you have provided to us, and to request that we transmit it to another service provider.
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Right to Object
You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis, including profiling for responsible gaming purposes. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Security
Data Security and Retention
Clause S1
Security Measures
tk499 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and our servers, encrypted storage of sensitive account credentials, access controls limiting staff access to personal data on a strict need-to-know basis, and regular security audits of our platform infrastructure.
Clause S2
Data Retention Periods
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Active player accounts retain data for the duration of the account's existence plus a minimum of five years following account closure, primarily to satisfy anti-money laundering and financial record-keeping obligations. Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.
Clause S3
Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, tk499 will notify affected users without undue delay once the breach has been identified and assessed. Notification will be made by email to the address registered on your account. We will describe the nature of the breach, the categories of data affected, and the steps we have taken or intend to take to address it and mitigate its effects.
Updates
Policy Updates and How to Contact Us
tk499 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email. Your continued use of the platform following notification of any changes constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to remain informed of how we handle your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our data support team by email at [email protected]. Please include your registered username and a brief description of your enquiry so we can assist you as efficiently as possible. All privacy-related requests are handled confidentially and responded to within a reasonable period.
21+ Only. tk499 is strictly for players aged 21 and above. Please gamble responsibly.
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